Assistance & FAQ
Returns
Due to the limited nature of our pieces, returns for change of mind are not available.
If your order arrives damaged or faulty (which shouldn’t happen), please contact us at hello@bysimonna.com within 7 days of delivery with a photo of the issue — we’ll take care of you <3
We don’t expect problems, but if one arises, we’ll resolve it promptly.
Shipping
Spain only.
Orders are prepared in 1–2 business days days and arrive in 7-10 business days.
Prices include taxes.
€4.50 shipping.
Tracking sent once on the way :)
Contact
Have questions? Need help with your order?
Get in touch - we’re here to help.
hello@bysimonna.com
We aim to reply within 1-2 business days.
Care & materials
Your pieces are designed to last, but they deserve a little attention.
To keep your jewelry in the best condition:
- Avoid water, perfumes and lotions.
- Store carefully when not in use.
- Keep away from direct sunlight and heat.